The videos won’t play due to ‘privacy issues’

If there is a notice saying that ‘because of privacy settings, this video cannot be played here’, try the following:

• Log out by going to https://www.carolynspring.com/my-account/customer-logout/
• Log back in by going to https://www.carolynspring.com/my-account
• Check if the problem is resolved
• If not, restart your device and check if the problem is resolved
• If you are using a VPN, please disable it, refresh the page, and check if the problem is resolved.
• If you are using Bitdefender antivirus or VPN software, the issue can be resolved by disabling the ‘anti-tracker’ feature in the software. See here for further information.

 

• If it still won’t work, please get in touch with the following information:
  • The course you’re stuck on
  • The URL of the page where the video is located that won’t play
  • Whether you’re using a phone (Android or iPhone?) or laptop (Windows or Mac?) to access the material
  • Which browser you are using (e.g. Chrome, Edge, Safari)
  • If the videos will play on another device